🐾 Retail Return Policy Agreement
Effective Date: 2026
Store Name: EZ Dog
Thank you for shopping with us. We want you and your pet to be satisfied with your purchase. Please review our return and exchange policy below.
1. Returns & Exchanges
We accept returns or exchanges on eligible retail items within 30 days of the original purchase date, provided that:
- The item is unused, unopened, and in original packaging
- A valid receipt or proof of purchase is provided
2. Non-Returnable Items
For health, hygiene, and safety reasons, the following items are final sale and cannot be returned or exchanged:
- Opened food or treats
- Supplements or vitamins
- Grooming products once opened
- Medications or flea/tick products
- Clearance or discounted items marked “Final Sale”
- Customized or special-order products
3. Damaged or Defective Products
If you receive a product that is defective or damaged at the time of purchase, please notify us within ____ days.
We may offer:
- A replacement
- Store credit
- Exchange for the same product
(Proof of purchase is required.)
4. Refund Method
Approved refunds will be issued as follows:
- Original payment method (credit/debit)
- Store credit (at management discretion)
Please allow ____ business days for processing.
5. Store Credit Policy
Store credit:
- Has no cash value
- Cannot be transferred
- Must be used within ____ months (optional)
6. Exchanges
Exchanges are permitted for eligible items of equal or greater value. Any price difference must be paid at the time of exchange.
7. Return Authorization
All returns are subject to inspection and approval by store management. We reserve the right to refuse returns that do not meet policy requirements.
8. Customer Acknowledgement
By making a purchase, you acknowledge and agree to this Return Policy Agreement.
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1. Booking & Reservations
Appointment Booking
- Services (grooming, daycare, boarding) must be booked in advance.
- Appointments may require a credit card on file to secure the booking.
Advance Reservations
- Grooming and boarding reservations should be scheduled with lead time to secure preferred dates/times.
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2. Fees & Charges
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Grooming
Service Pricing
- Rates often vary by pet size, coat condition, breed, and services chosen (bath, haircut, nail trim, brush-out).
Extra Service Add-Ons
- Dematting, specialty shampoos, teeth brushing, ear cleaning, etc., may be extra.
Special Handling Fees
- Additional charges may apply for pets that are aggressive or require special handling.
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Daycare
Day Rates
- Charges usually based on full or half day sessions.
Late Pickup Fees
- If pets aren’t picked up in time, a late fee may apply (typically charged per 15–30 minutes).
Holiday or Special Surcharges
- Some facilities add holiday weekend or peak season rates.
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Boarding
Overnight Stays
- Charged per night. More during peak/holiday periods.
Vaccination Requirements
- Up-to-date vaccines are required before boarding.
Late Check-Out
- Pets picked up late may be charged an additional daycare/boarding fee.
Peak Period Fees
- Last-minute bookings or holiday bookings can include extra fees or non-refundable deposits.
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3. Cancellation & No-Show Policies
Standard Cancellation
- Most places require at least 24–48 hours’ notice to avoid a fee.
Late Cancellations
- Cancellations inside the notice window often incur a percentage fee of the service cost (e.g., 50–100%).
No-Shows
- Customers who don’t show up may be charged the full service fee.
Deposit Requirements
- Repeat cancellations or no-shows may lead to prepayment deposits for future bookings.
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4. Late Arrivals & Pickups
Grace Period
- Some stores hold appointment slots for ~10–15 minutes.
Late Fees
- If a customer arrives late for grooming or pickup, a late fee can be charged, or service may be rescheduled.
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5. Health & Safety Requirements
Vaccination Rules
- Pets must have up-to-date vaccinations (rabies, Bordetella, etc.) before daycare/boarding.
Behavior Disclosure
- Owners should disclose health or behavioral risks; undisclosed issues can lead to cancellation fees.
Aggression / Safety
- Facilities reserve the right to muzzle or refuse service to aggressive pets.
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6. Retail & Product Sales
Pricing & Taxes
- Retail items are priced plus applicable sales tax.
- Some stores offer package deals (e.g., passes for multiple daycare days).
Return / Exchange Policies
- Outline product return rules (e.g., final sale/receipt required, time window).
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7. Payment & Billing
When Payment Is Due
- Most services are paid at drop-off, pick-up, or at time of booking.
- Credit card, debit, or digital payments are accepted.
Returned Payment Fees
- Charge for returned checks or declined payments (e.g., $25).
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8. Legal / Liability
Service Agreement
- Clients should sign (or agree to) terms and conditions before services begin.
Liability Waivers
- May be required for grooming or behavior risks.
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Tips for Your Own Policy Document
When writing your store’s policies, include:
- Clear service descriptions & pricing
- Cancellation timing and fees
- Payment terms
- Late/No-show rules
- Health & safety requirements
- Refund & credit terms
